Privacy Policy fugi9 — Protection of Your Personal Data

Fugi9 ("we", "Platform") is committed to protecting the privacy of every individual who uses our platform at fugi9.onl. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your personal information as a member or visitor of the fugi9 platform.

This document is drafted in accordance with internationally recognised data protection principles, including the requirements of the General Data Protection Regulation (GDPR) and Malaysia's Personal Data Protection Act 2010 (PDPA). We believe your trust is our most valuable asset, and we never compromise our privacy standards for business interests alone.

By using the fugi9 platform, registering as a member, or browsing our website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our platform. You have the right to withdraw your consent at any time by contacting our support team.

Fugi9 collects various types of information depending on how you interact with our platform. The following is a comprehensive overview of the data we collect:

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information such as biometric data, political affiliations, or religious beliefs without your explicit consent and a clear legal requirement.

Every piece of information we collect is used for specific, legitimate, and transparent purposes. fugi9 uses your personal data for the following:

• Account management and identity verification — Ensures every member is a genuine, eligible individual, including KYC processes and age verification.
• Financial transaction processing — Securely verifies, processes and records all deposits and withdrawals through approved payment providers.
• Provision of gaming services — Allows you to access all games on the fugi9 platform, including slots, Live Casino, bingo and sports betting.
• Service communications — Sends important notifications relating to your account, security, promotions and platform updates via email or in-app notifications.
• Legal compliance and fraud prevention — Detects and prevents fraudulent activity, money laundering and platform abuse in line with our legal obligations.
• Platform improvements — Analyses usage patterns in aggregate and anonymised form to improve user experience, platform performance and game offerings.
• Customer support — Resolves queries, complaints and technical issues more efficiently using your interaction history.

The security of your personal data is fugi9's top priority. We implement multiple layers of technical and organizational protection to keep your data safe at all times:

• 256-bit SSL Encryption — All data transmitted between your device and fugi9 servers is encrypted using the latest TLS/SSL protocols, making it unreadable to unauthorised parties.
• Segmented data storage — Financial data is stored separately from personally identifiable data in distinct environments with strict access controls.
• Two-factor authentication (2FA) — All fugi9 internal staff access to data systems is protected by two-factor authentication and comprehensive audit logs.
• Regular security audits — The fugi9 platform undergoes regular independent penetration testing and security audits to identify and address any vulnerabilities.
• Data backup — Data is automatically backed up to secure data centres with tested disaster recovery procedures.

Your personal data is retained for as long as your account is active or as required for service purposes. Following account closure, certain data may be retained for a maximum of seven (7) years to meet legal and regulatory requirements.

Fugi9 does not sell, rent or trade your personal data to any third party for marketing or commercial purposes. However, there are certain situations where we may need to share your data with trusted parties:

• Payment providers — FPX, Touch 'n Go, Boost and other approved payment providers receive the transaction information necessary to securely process your deposits and withdrawals.
• Game software providers — Our game platform providers may receive the minimum usage data required to deliver a smooth gaming experience.
• Regulatory authorities — fugi9 fully complies with any lawful information requests from law enforcement agencies and regulatory bodies.
• KYC & AML Services — Approved third-party identity verification and anti-money laundering monitoring providers.
• Technical service providers — Companies that assist us in managing technical infrastructure, analytics and customer support are bound by strict confidentiality agreements.

All third parties with whom we share data are subject to strict data processing agreements and are required to implement technical and organizational protections equivalent to fugi9's standards.

Fugi9 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you and remember your preferences.

We use several types of cookies:

• Essential Cookies — Required for core platform operations such as secure login, session management and security features. These cookies cannot be disabled.
• Performance Cookies — Helps us understand how members use the platform through anonymised traffic analytics. This information is used for platform improvements.
• Functional Cookies — Remembers your preferences such as language, display settings and favourite game selections to deliver a more personalised experience.
• Marketing Cookies — Used to display relevant promotions and offers to you based on your interests and activity on the platform. You may opt out of these cookies.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and your experience on the fugi9 platform. Session cookies are automatically removed when you log out, while persistent cookies are stored for a set period or until you manually delete them.

As a data subject, you have rights protected under applicable data protection laws. fugi9 fully respects the following rights:

To exercise any of the rights above, please contact the fugi9 privacy team via our support email. We will process your request within 30 days from the date of receipt. If your request is complex or involves multiple items, this period may be extended by 60 days with notice to you.

The fugi9 platform is exclusively for individuals who are of age 18 years and above. We do not intentionally collect, process, or store any personal information from individuals under the age of 18.

If we determine that personal information of a minor has been collected without proper age verification, we will promptly delete the data and close the account in question. Parents or guardians who suspect their child has provided personal information to fugi9 without consent are encouraged to contact us immediately so we can take appropriate action.

The fugi9 platform may contain references or information relating to third-party services such as payment providers or game suppliers. Please note that fugi9's Privacy Policy applies solely to the fugi9 platform.

Every payment provider, game software supplier, and other service provider we work with has their own privacy policy and terms of service. fugi9 is not responsible for the privacy practices of third parties and encourages you to read their privacy policies before providing any personal information. We share only the minimum data necessary with third parties and ensure all our partners meet equivalent data protection standards.

Fugi9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or platform improvements. Any changes will be published on this page with a new update date.

For significant amendments that affect how we process your personal data, we will notify you via an in-platform notification or email to your registered address at least 14 days before the amendment takes effect. Your continued use of the fugi9 platform after the effective date of such amendment will be deemed acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, the fugi9 privacy team is here to help.